Daman Lottery - Privacy Policy

Information We Collect

Personal information you provide

When you register an account or interact with Daman Lottery on damanlotterywin.in.net, we collect identity data (full name, date of birth, and government-issued ID such as Aadhaar or PAN card), contact data (email address, mobile number, and postal address), and account credentials (username and encrypted password). Date of birth is collected specifically to verify that you are at least 18 years of age before any lottery participation is permitted.

Financial and transaction data

To process deposits and prize withdrawals, we collect payment method details associated with UPI-based instruments such as PhonePe, Google Pay (GPay), and BHIM, as well as net-banking references and, where applicable, debit or credit card tokens. We record transaction amounts, timestamps, and reference IDs for every purchase and payout. We do not store full UPI PINs or card CVV numbers on our servers; that sensitive authentication data is handled exclusively by your payment provider.

Information collected automatically

When you visit or use our platform, we automatically collect device and browser data (IP address, device type, operating system, browser version, and unique device identifiers), usage data (pages visited, lottery tickets purchased, session duration, and clickstream patterns), and cookie data used to maintain session continuity and analyse platform performance. You may manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.

How We Use Your Information

Providing and managing our services

We use your personal information to create and maintain your Daman Lottery account, process ticket purchases, facilitate UPI deposits and prize withdrawals, and deliver customer support. Where you initiate a withdrawal to a PhonePe or GPay-linked account, your registered mobile number is used to route the transfer accurately. Without this processing we cannot deliver our core services.

Legal and regulatory compliance

We are required under applicable Indian law and our operating conditions to verify your identity, confirm minimum age, and conduct anti-money-laundering (AML) checks on significant transactions. Financial and KYC records are retained for a minimum of five years following account closure in line with the Prevention of Money Laundering Act, 2002 (PMLA) and associated RBI guidelines. This processing is a legal obligation and cannot be opted out of while you hold an active account.

Security, fraud prevention, and communications

We analyse account activity, device signals, and transaction patterns to detect and prevent fraud, account takeovers, and other illegal activity. We also use your contact details to send transactional communications such as ticket confirmations and security alerts. Where you have provided consent, we may send promotional messages about Daman Lottery offers; you can withdraw that consent at any time by clicking the unsubscribe link in any marketing email.

Your Rights

Access, correction, and deletion

You have the right to request a copy of the personal information we hold about you, to ask us to correct inaccurate or incomplete data, and to request deletion of your data where we no longer have a legal or contractual basis to retain it. Requests to delete account data cannot be fulfilled for records that we are obligated to keep under PMLA or other applicable regulations; in such cases we will inform you of the specific retention period that applies.

Objection, restriction, and portability

You may object to processing carried out on the basis of our legitimate interests, request that we restrict processing while a dispute is under review, or ask us to provide your data in a structured, machine-readable format so you can transfer it to another service. We will respond to all verifiable rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days and will notify you accordingly.

Withdrawing consent and lodging complaints

Where our processing is based on your consent, for example, marketing communications, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. If you believe we have handled your personal information unlawfully, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Contact Us

For privacy-related queries, rights requests, or concerns about how Daman Lottery handles your personal information, please email us at [email protected]. We aim to respond to all privacy enquiries within 5 business days.